In order to ensure transparency and give you more control over your personal information, this privacy policy (“Privacy Policy”) governs how we, CoreTigo Ltd. (together, “CoreTigo” “we”, “our” or “us”) use, collect and store personal data we collect or receive from or about you (“User”, “you”) such as in the following use cases:

We greatly respect your privacy, which is why we make every effort to provide a platform that would live up to the highest of user privacy standards. Please read this Privacy Policy carefully, so you can fully understand our practices in relation to personal data. “Personal data” or “personal information” means any information that can be used, alone or together with other data, to uniquely identify any living human being. Please note that this is a master privacy policy and some of its provisions only apply to individuals in certain jurisdictions. For example, the legal basis in the table below is only relevant for GDPR-protected individuals.

Important note: Nothing in this Privacy Policy is intended to limit in any way your statutory right, including your rights to a remedy or means of enforcement.

Table of contents:

  1. What information we collect, why we collect it, and how it is used
  2. How we protect and retain your personal data
  3. How we share your personal data
  4. Additional information regarding transfers of personal data
  5. Your privacy rights
  6. Use by children
  7. Links to and Interaction with third party products
  8. Log files
  9. Analytic tools
  10. Specific provisions applicable under California privacy law
  11. Our California do not track notice
  12. Deletion of content from California residents
  13. Contact us

This Privacy Policy can be updated from time to time and therefore we ask you to check back periodically for the latest version of the Privacy Policy, as indicated below.  If there will be any significant changes made to the use of your personal data in a manner different from that stated at the time of collection, we will notify you by posting a notice on our Website or by other means.

1. WHAT INFORMATION WE COLLECT, WHY WE COLLECT IT, AND HOW IT IS USED

Data we collect

Why is the data collected and for what purposes?

Legal basis (GDPR only)

Third parties with whom we share your data

Consequences of not providing the data

When you browse or visit our Website

Cookies, analytic tools and log files

For more information, please read our cookies policy

Marketing, analytics, statistics.

Consent

Legitimate interest (e.g. essential cookies)

3rd party platforms such as for the following purposes:

  • “Google Analytics” -analytic tools
  • “Drops” – Website Management Firm and  Service Provider of hosted Web Servers

Cannot collect and store the information

Cannot use or access some parts of the Website

When you make use of, or interact with our Website

When you create an account, purchase our product

  • Full name
  • Company name
  • Address
  • Email address
  • Product
  • Quantity
  • Billing details
  • Shipping address
  • Any other information that you decide to provide/supply us
  • To create an account
  • To purchase our products
  • To perform/execute the purchase

Performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract

Legitimate interest (e.g. to create an account)

3rd party platforms such as for the following purposes:

  • “salesforce.com” and “Monday” – CRM Operations, Sales Operations and Management Systems

Cannot create an account

Cannot purchase our products

Cannot process the product order and perform the agreement

  • Full name
  • Email address
  • To send you marketing communications

Legitimate interest (e.g. to send you B2B marketing communications)

  • “salesforce.com” and “Monday” – CRM Operations, Sales Operations and Management Systems

Cannot send you marketing communications

When you request “A direct quote from CoreTigo”

  • Full name
  • Company name
  • Email address
  • Product
  • Quantity
  • Any other information that you decide to provide/supply us
  • To send you a quotation

Performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract

Legitimate interest (e.g. to send you more information about CoreTigo’s products)

3rd party platforms such as for the following purposes:

  • “salesforce.com” and  “Monday” – CRM Operations, Sales Operations and Management Systems

Cannot send you a quotation

  • Full name
  • Email address
  • To send you marketing communications

Consent

  • “salesforce.com” and  “Monday” – CRM Operations, Sales Operations and Management Systems

Cannot send you marketing communications

When you sign up for our newsletters / email list / blog

·        Full name

·        Email address

·        Company

·        Role

 

·        To add you to our mailing list

·        To send newsletters or other marketing communications.

Consent

Legitimate interest (e.g. send you more information about CoreTigo)

3rd party platforms such as for the following purposes:

·        “Mailchimp”  Marketing database and emailing system

·        “Drops” – Website Management

·        “salesforce.com” and “Monday.com” – CRM

Cannot add you to our mailing list

Cannot send you marketing communications

When we process your job application

·        Full name

·        Email address

·        Phone number

·        CV and cover letter

·        Any other data you decide to provide/supply

·        To process your job application

·        To assess the candidate

 

Performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract

Legitimate interest (e.g. to assess you as a candidate)

3rd party platforms such as for the following purposes:

·        HR firm/consultant

·        “Drops”-Website Management

Cannot process your job application

Cannot assess your suitability as a candidate

When you contact us (e.g. customer support, help, submit a request)

·        Full name

·        Email address

·        Company name

·        Any other data you decide to provide/supply

·        To process and answer questions

·        To provide support (e.g., to solve problems, bugs or issues)

·        To customize your experience

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract

Legitimate interest (e.g. respond to a query sent by you)

3rd party platforms such as for the following purposes:

·        “Mailchimp” Marketing database and emailing system

·        “Drops” Website Management

·        “salesforce.com” and “Monday” – CRM

Cannot assist you and respond your query

Cannot provide support

·        Full name

·        Email address

·        To send you marketing communications

Consent

·        “Mailchimp” Marketing database and emailing system

·        “salesforce.com” and “Monday“- CRM

Cannot send you marketing communications

When you download our marketing/product collateral

·        Full name

·        Email address

·        Company name

·        Position

·        Phone number

·        Address

·        Any other information that you decide to supply/provide us

 

·        To download our products

·        To perform the applicable agreement

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract

Legitimate interest (e.g. to download our products)

3rd party platforms such as the following:

·        “Mailchimp”-Marketing database and emailing system

·        “Drops”-Website Management

·        “salesforce.com” and “Monday” – CRM

Cannot download our products

Cannot perform the applicable agreement

·        Full name

·        Email address

·        To send you marketing communications

Consent

Legitimate interest (e.g. to send you B2B marketing communications)

·        “salesforce.com” and  “Monday” – CRM Operations, Sales Operations and Management Systems

Cannot send you marketing communications

When you download our Software

·        Full name

·        Email address

·        Company name

·        Position

·        Phone number

·        Address

·        Any other information that you decide to supply/provide us

 

·        To download our Software

·        To perform the applicable agreement

·        To make use of our services

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract

Legitimate interest (e.g. to download our software)

3rd party platforms such as the following:

·        “salesforce.com” and “Monday” – CRM Operations, Sales Operations and Management Systems

Cannot download our Software

Cannot perform the applicable agreement

Cannot make use of our services

·        Full name

·        Email address

·        To send you marketing communications

Legitimate interest (e.g. to send you B2B marketing communications)

·        “salesforce.com” “Monday” – CRM Operations, Sales Operations and Management Systems

Cannot send you marketing communications

When you attend a marketing event and provide personal data (including, without limitation, survey)

·        Full name

·        Email address

·        Company name

·        Position

·        Phone number

·        Address

 

·        To establish a business connection

·        To send newsletters or other marketing communications

Depending on the context, legitimate interest (e.g. send you more B2B communications about CoreTigo), or consent.

3rd party platforms such as the following:

·        “Mailchimp” -Marketing database and emailing system

·        “Drops” – Website Management

·        “salesforce.com” and “Monday” – CRM

Cannot establish a business connection

Cannot send you marketing communications

When you exchange business cards with us

·        Full name

·        Email address

·        Company

·        Position

·        Phone number

·        Any other information that you decide to provide/supply us

 

·        To establish a business connection

·        To send newsletters or other marketing communications

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract (e.g. showing you certain products and features that you have shown an interest in).

Legitimate interest (certain B2B marketing communications)

3rd party platforms such as for the following purposes:

·        “Mailchimp” -Marketing database and emailing system

·        “Drops”-Website Management

·        “salesforce.com” and “Monday” – CRM

Cannot establish a business connection

Cannot send you marketing communications

When we acquire your personal data from third-party sources (such as lead-generation companies)

·        Full name

·        Email address

·        Any other available info provided by the third party source, such as address, position, company

·        To establish a business connection

·        To send newsletters or other marketing communications

Depending on the context, legitimate interest (B2B marketing), pre-contractual discussions or consent

3rd party platforms such as for the following purposes:

·        “Mailchimp” -Marketing database and emailing system

·        “Drops” – Website Management

Cannot establish a business connection

Cannot send marketing communications

When we use the personal data of our service providers and suppliers

·        Full name

·        Email address

·        Company name

·        Phone number

·        Address

·        Any other information that you decide to provide/supply us

·        To contact our service providers

·        To perform the applicable agreement

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract

Legitimate interest (e.g. perform the contract, send contract-related communications)

3rd party platforms such as the following:

·        “Priority” – ERP

·        “Monday.com” – Task Management System

·        “Microsoft” – Outlook

Cannot contact our service providers

Cannot perform the agreement

When we use the personal data of our resellers/distributors/agents

·        Full name

·        Email address

·        Company name

·        Phone number

·        Address

·        Any other information that you decide to provide/supply us

·        To contact our resellers/distributors/agents

·        To perform the applicable agreement

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract

Legitimate interest (e.g. perform the contract, send contract-related communications)

3rd party platforms such as the following:

·        “Priority” – ERP

·        “Monday.com” – Task Management System

·        “Microsoft” – Outlook

Cannot contact our resellers/distributors/agents

Cannot perform the agreement

When we use the personal data of our customers 

·        Full name

·        Email address

·        Company

·        Position

·        Phone number

●       To provide our products and services

●       To perform the applicable agreement

●       To communicate with our customers/clients

·        To send marketing communications

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract

Compliance with a legal obligation (e.g. tax laws, bookkeeping laws, etc.)

Legitimate interest (e.g. send you contract-related communications)

3rd party platforms such as the following:

·        “Mailchimp” -Marketing database and emailing system

·        “Drops” – Website Management

·        ”salesforce.com” and “Monday“-CRM

Cannot provide the services and\or our products

Cannot perform the agreement

Cannot communicate with you

Cannot send you marketing communications

·        Full name

·        Email address

·        To send you marketing communications

Legitimate interest (e.g. to send you B2B marketing communications)

·        “salesforce.com” and

·        “Monday” – CRM Operations, Sales Operations and Management Systems

Cannot send you marketing communications

When you interact with us on our social media profiles (e.g., Facebook, YouTube, Twitter, LinkedIn)

·        Full name

·        Email address

·        Any other information that you decide to provide/supply us

·        To answer your questions

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract

Legitimate interest (e.g. providing you with information about CoreTigo per your request)

3rd party platforms such as the following:

·        “YouTube” (social media channel)

·        “LinkedIn” (social media channel)

Cannot answer your questions

Finally, please note that some of the abovementioned personal data will be used for fraud detection and prevention, and for security purposes. The abovementioned personal data may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims. In certain cases, we may or will anonymize your personal data. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our services. We may use Anonymous Information and/or disclose it to third parties without restrictions (for example, in order to improve our services and enhance your experience with them).

2. HOW WE PROTECT AND RETAIN YOUR INFORMATION

  • Security. We have implemented appropriate technical, organizational and security measures designed to protect your personal data. However, please note that we cannot guarantee that the information will not be compromised as a result of unauthorized penetration to our servers. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.
  • Retention of your Personal data. In addition to the retention periods mentioned above, in some circumstances we may store your personal data for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your personal data or dealings. We have an internal data retention policy to ensure that we do not retain your personal data perpetually. Regarding retention of cookies, you can read more in our cookie policy.

3. HOW WE SHARE YOUR PERSONAL INFORMATION

 In addition to the recipients described above, we may share your personal data as follows:

  • To the extent necessary, with regulators, courts or competent authorities, to comply with applicable laws, regulations and rules (including, without limitation, federal, state or local laws), and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order;
  • If, in the future, we sell or transfer, or we consider selling or transferring, some or all of our business, shares or assets to a third party, we will disclose your personal data to such third party (whether actual or potential) in connection with the foregoing events;
  • In the event that we are acquired by, or merged with, a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer, disclose or assign your personal data in connection with the foregoing events; and/or
  • Where you have provided your consent to us sharing or transferring your personal data (e.g., where you provide us with marketing consents or opt-in to optional additional services or functionality);

If you want to receive the list of the current recipients of your Personal data, please make your request by contacting us at [email protected].

4. ADDITIONAL INFORMATION REGARDING TRANSFERS OF PERSONAL DATA

  • Storage: Hosted locally by “Drops”, with servers located in Israel.
  • Access from Israel: Access from Israel is covered by the European Commission’s Adequacy Decision regarding Israel. You can read more here: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en
  • External Transfers: Where we transfer your personal data outside of EU/EEA, for example to third parties who provide us with services), we will obtain contractual commitments from them to protect your personal data. Some of these assurances are well recognized certification schemes like the EU – US Privacy Shield for the protection of personal data transferred from within the EU to the United States;

5. YOUR PRIVACY RIGHTS

5.1 The following rights (which may be subject to certain exemptions or derogations) shall apply to certain individuals (some of which only apply to individuals protected by the GDPR):

  • You have a right to access personal data held about you. Your right of access may normally be exercised free of charge, however we reserve the right to charge an appropriate administrative fee where permitted by applicable law;
  • You have the right to request that we rectify any personal data we hold that is inaccurate or misleading;
  • You have the right to request the erasure/deletion of your personal data (e.g. from our records). Please note that there may be circumstances in which we are required to retain your personal data, for example for the establishment, exercise or defense of legal claims;
  • You have the right to object, to or to request restriction, of the processing;
  • You have the right to data portability. This means that you may have the right to receive your personal data in a structured, commonly used and machine-readable format, and that you have the right to transmit that data to another controller;
  • You have the right to object to profiling;
  • You have the right to withdraw your consent at any time. Please note that there may be circumstances in which we are entitled to continue processing your data, in particular if the processing is required to meet our legal and regulatory obligations. Also, please note that the withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal;
  • You also have a right to request certain details of the basis on which your personal data is transferred outside the European Economic Area, but data transfer agreements and/or other details may need to be partially redacted for reasons of commercial confidentiality;
  • You have a right to lodge a complaint with your local data protection supervisory authority (i.e., your place of habitual residence, place or work or place of alleged infringement) at any time or before the relevant institutions in your place of residence. We ask that you please attempt to resolve any issues with us before you contact your local supervisory authority and/or relevant institution.

You can exercise your rights by contacting us at [email protected]. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly in accordance with applicable law or inform you if we require further information in order to fulfil your request. When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes, before processing and/or honoring your request. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.

5.2 Deleting your account: Should you ever decide to delete your account, you may do so by emailing [email protected]. If you terminate your account, any association between your account and personal data we store will no longer be accessible through your account. However, given the nature of sharing on certain services, any public activity on your account prior to deletion will remain stored on our servers and will remain accessible to the public.

6. USE BY CHILDREN

 We do not offer our products or services for use by children, and, therefore, we do not knowingly collect personal data from, and/or about children under the age of eighteen (18). If you are under the age of eighteen (18), do not provide any personal data to us without involvement of a parent or a guardian. For the purposes of the GDPR, we do not intend to offer information society services directly to children. In the event that we become aware that you provide personal data in violation of applicable privacy laws, we reserve the right to delete it. If you believe that we might have any such information, please contact us at [email protected]

7. LINKS TO AND INTERACTION WITH THIRD PARTY PRODUCTS

We enable you to interact with third party websites, mobile software applications and products or services that are not owned or controlled by us (each a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services can collect Personal Data from you. Accordingly, we encourage you to read the terms and conditions and privacy policies of each Third Party Service.

8. LOG FILES

We use log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, clicked pages and any other information your browser may send to us. We use such information to analyze trends, administer the Website, track users’ movement around the Website, and gather demographic information.

9. ANALYTIC TOOLS

  • Google Analytics. The Website uses a tool called “Google Analytics” to collect information about use of the Website. Google Analytics collects information such as how often users visit this Website, what pages they visit when they do so, and what other websites they used prior to coming to this Website. We use the information we get from Google Analytics to maintain and improve the Website and our products. We do not combine the information collected through the use of Google Analytics with personal information. Google’s ability to use and share information collected by Google Analytics about your visits to this Website is restricted by the Google Analytics Terms of Service, available at http://www.google.com/analytics/terms/us.html/, and the Google Privacy Policy, available at http://www.google.com/policies/privacy/. You may learn more about how Google collects and processes data specifically in connection with Google Analytics at http://www.google.com/policies/privacy/partners/. You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/.
  • Google Signals. The Website uses a tool called “Google Signals” to collect information about use of the Website. When we activate Google Signals, some existing Google Analytics features are updated to also include aggregated data from Google users who have turned on “Ads Personalization” (Ads Personalization available at https://support.google.com/ads/answer/2662856). Audiences that we create in Google Analytics and publish to Google Ads and other Google Marketing Platform advertising products can serve ads in cross device-eligible remarketing campaigns to Google users who have turned on Ads Personalization. Google Analytics collects additional information about users who have turned on Ads Personalization, base across device types and on aggregated data from users who have turned on Ads Personalization. The data is user based rather than session based. The Cross Device reports include only aggregated data. No data for individual users is ever exposed. You can modify your interests, choose whether your personal data is used to make ads more relevant to you, and turn on or off certain advertising services in the Ads Personalization link above.
  • We reserve the right to use other analytic tools.

10. SPECIFIC PROVISIONS APPLICABLE UNDER CALIFORNIA PRIVACY LAW

California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected] Please note that we will respond to one request per customer each year, unless otherwise required by law.

11. OUR CALIFORNIA DO NOT TRACK NOTICE

We do not currently respond or take any action with respect to web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party web sites or online services. We may allow third parties, such as companies that provide us with analytics tools, to collect personally identifiable information about an individual consumer’s online activities over time and across different web sites when a consumer uses the Services.

12. DELETION OF CONTENT FROM CALIFORNIA RESIDENTS

If you are a California resident under the age of 18 and a registered user, California Business and Professions Code Section 22581 permits you to remove content or personal information you have publicly posted. If you wish to remove such content or personal information and you specify which content or personal information you wish to be removed, we will do so in accordance with applicable law. Please be aware that after removal you may not be able to restore removed content. In addition, such removal does not ensure complete or comprehensive removal of the content or personal information you have posted and that there may be circumstances in which the law does not require us to enable removal of content.

13. CONTACT US

If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at [email protected].